Twilio (TWLO) Stock: Company Overview & Analysis

Twilio Inc. (NYSE: TWLO) is a San Francisco-based cloud communications company that provides application programming interfaces (APIs) for messaging, voice and email, plus a customer data platform called Segment, that let developers embed communications and customer-engagement features into their own software. This page profiles the listed company and its stock: it brings together TradingView market widgets, financial reference data taken from Twilio’s SEC filings, and a dated, clearly labelled third-party Shariah-screening snapshot for research purposes. Twilio’s fiscal year is the calendar year. Widgets update dynamically; the tables and screening notes are static and carry their own reporting periods and dates. For sector context see SaGeminieTech’s SaaS & Software hub, the Enterprise Software Guide and the NYSE hub.

Twilio Inc. (TWLO) Symbol Information

TWLO trades on the New York Stock Exchange, as stated on the cover of Twilio’s annual report, under the ticker symbol TWLO. The panel below summarizes the current symbol — price, exchange and identifying details — as a quick reference before reviewing deeper fundamentals and charts.

TWLO Advanced Stock Chart

The interactive chart below displays TWLO price and volume history across time intervals from intraday to multi-year views. Developments that Twilio’s own filings highlight include the company’s first full year of GAAP operating profit and net income in fiscal 2025 after losses in fiscal 2023 and 2024, a segment-reporting change that moved Twilio to a single reportable segment starting in the third quarter of 2025, and a $2.0 billion share-repurchase authorization approved in January 2025 (about $854.6 million used by year-end). Customer growth, gross-margin trends and the pace of profitability can also influence sentiment, so price history is one input among several and should be read alongside fundamentals. See also SaGeminieTech’s Artificial Intelligence hub.

Twilio Inc. Financial Statements and Fundamentals

Key figures worth examining for Twilio include revenue and its mix by product line, gross margin, the path to profitability, cash generation and customer concentration. In fiscal 2025 total revenue was $5.07 billion, up from $4.46 billion in fiscal 2024 and $4.15 billion in fiscal 2023; the company reported its first GAAP operating profit in this data range, $157.8 million, after operating losses of $53.7 million in fiscal 2024 and $876.5 million in fiscal 2023 (10-K). Net income was $33.8 million in fiscal 2025 versus net losses of $109.4 million and $1,015.4 million in the two prior years. No customer organization accounted for more than 10% of total revenue in fiscal 2025, 2024 or 2023 (10-K).

The most recent quarterly filing covers the quarter ended June 30, 2026 (10-Q). Free cash flow, a company-reported non-GAAP measure, was $945.4 million in fiscal 2025, up from $657.5 million in fiscal 2024 (10-K). Cash and short-term marketable securities together were $2.47 billion (calculated) against long-term debt of $992.3 million at December 31, 2025. In January 2025 the Board authorized a $2.0 billion share-repurchase program, of which the company had used approximately $854.6 million by year-end; Twilio does not pay a dividend.

Twilio reported financial figures — US GAAP, $ millions, fiscal years ended December 31
Metric	FY2023	FY2024	FY2025
Total revenue (reported)	4,153,945	4,458,036	5,067,220
Gross profit (reported)	2,043,930	2,278,212	2,478,734
Research and development (reported)	942,790	1,008,747	1,020,159
Operating income (loss) (reported)	(876,541)	(53,708)	157,802
Net income (loss) (reported)	(1,015,441)	(109,403)	33,834
Diluted earnings (loss) per share, $ (reported)	(5.54)	(0.66)	0.21
Net cash provided by operating activities (reported)	414,752	716,241	1,003,244
Free cash flow (company-reported non-GAAP: operating cash flow less capitalized software costs and purchases of long-lived/intangible assets)	363,517	657,455	945,427
Gross margin (calculated: gross profit ÷ total revenue)	49.2%	51.1%	48.9%
Operating margin (calculated: operating income ÷ total revenue)	−21.1%	−1.2%	3.1%

Source: Twilio Annual Report on Form 10-K for the fiscal year ended December 31, 2025 (SEC filing, filed 2026-02-24); fiscal 2024 and 2023 comparatives as presented in that filing. Fiscal 2025 is the first year Twilio reported a GAAP operating profit and net income since well before this data range, after operating losses in fiscal 2023 and 2024. Free cash flow is a company-reported non-GAAP measure, defined and reconciled in the 10-K; it is not a US GAAP figure. Rows marked “calculated” are derived by SaGeminieTech from the reported inputs shown. Figures are in millions of U.S. dollars except per-share amounts; parentheses indicate a negative number.

Twilio selected balance-sheet measures — $ millions, as of December 31, 2025
Measure	Value (reported)
Cash and cash equivalents	682.3
Short-term marketable securities	1,788.0
Cash and marketable securities, total (calculated: sum of the two lines above)	2,470.3
Long-term debt	992.3
Total assets	9,770.9
Total stockholders’ equity	7,821.5

Source: fiscal 2025 10-K consolidated balance sheet and Liquidity and Capital Resources discussion (filing). Long-term debt reflects Twilio’s convertible senior notes.

Twilio Inc. Company Profile and Business Model

Twilio says its platform provides developers with tools to build, scale and deploy real-time communications and customer-engagement features within their own software, primarily through APIs for messaging, voice and email, and through Segment, its customer data platform. As of December 31, 2025, the company had over 402,000 Active Customer Accounts (10-K). Twilio had a total of 5,587 employees as of that date.

**Twilio’s segment structure changed during fiscal 2025.** The 10-K states that, starting with the third quarter of 2025 and as of December 31, 2025, Twilio’s chief operating decision maker (its CEO) re-evaluated the operating-segment structure and concluded the company “had one operating and reportable segment, which comprised all of the consolidated Company.” “Communications” (Messaging, Voice, Email and related products, including Flex and Verify) and “Segment” (the customer data platform) remain named product-line categories used to disaggregate revenue in the notes to the financial statements, but they are not reportable segments as of this filing. Messaging was the largest product line at $2,878.3 million, or 57% of fiscal 2025 revenue (calculated), followed by Voice, Email, Other and Segment.

The fiscal 2025 10-K (filed February 2026, signed February 24, 2026) lists Khozema Z. Shipchandler as Chief Executive Officer and Aidan Viggiano as Chief Financial Officer. This section profiles the listed company; for other enterprise-software and platform companies already covered, see SaGeminieTech’s Salesforce and SAP company profiles.

Twilio revenue by product line — US GAAP, $ millions, fiscal years
Product line	FY2025	FY2024	FY2023	Share of FY2025 (calculated)
Messaging	2,878	2,435	2,251	56.8%
Voice	616	543	512	12.1%
Email	523	488	440	10.3%
Segment	303	298	295	6.0%
Other	747	693	655	14.7%
Total revenue	5,067	4,458	4,154	100.0%

Source: fiscal 2025 10-K, Note 17 (filing). Twilio discloses revenue by these five product groupings; 2024 and 2023 figures were reclassified in the 10-K to move RCS Messaging and WhatsApp Messaging revenue from Other into Messaging. Twilio operated in **two named product lines historically labelled as segments** — Communications (Messaging, Voice, Email and related products) and Segment (its customer data platform) — but starting in the third quarter of 2025 the company re-evaluated its segment structure and now reports in **one operating and reportable segment**; “Communications” and “Segment” remain product-line labels for revenue disaggregation only, not reportable segments.

Twilio revenue by geography — US GAAP, $ millions, fiscal years
Region	FY2025	FY2024	FY2023	Share of FY2025 (reported)
United States	3,247	2,898	2,757	64.1%
International	1,820	1,560	1,396	35.9%
Total	5,067	4,458	4,154	100.0%

Source: fiscal 2025 10-K, Note 17 (filing). Geography is based on the IP address or mailing address of the customer at the time of registration, which may not reflect where the customer’s own end users are located.

Twilio Inc. Historical Stock-Price Overview

The overview below covers TWLO price and percentage change across several date ranges, with volume and moving-average context. Twilio’s reported revenue rose from $4.15 billion in fiscal 2023 to $5.07 billion in fiscal 2025 (table above), while the company moved from a GAAP operating loss of $876.5 million in fiscal 2023 to operating income of $157.8 million in fiscal 2025 (reported). Price history is best interpreted alongside that profitability transition and the underlying product-line growth, rather than in isolation.

Twilio Inc. Shariah Compliance Snapshot

The snapshot below reflects third-party Shariah screening for TWLO based on AAOIFI-derived methodology, as reported by two providers, Zoya and Musaffa. Both public pages were read on 2026-09-23. Screening results change as market capitalization, debt, cash and non-permissible income change — treat this as a starting reference for further verification, not a certification, and not investment or religious guidance.

Current StatusZoya screens TWLO as Shariah-compliant (AAOIFI standard; last updated September 2026) and Musaffa classifies it as HALAL with a B- rating (AAOIFI-based methodology; last updated August 13, 2026, 2026 Q2 report). The two sources agree as of 2026-09-23 on business activity and overall classification — independent current verification is still required before relying on this

Debt / Market CapRequires verification. Twilio’s fiscal 2025 10-K reports long-term debt of $992.3 million at December 31, 2025. This has not been divided by a verified current market capitalization, which is outside this page’s sourcing

Cash + Securities / Market CapRequires verification. Cash and short-term marketable securities totalled $2,470.3 million at December 31, 2025 (calculated). Not divided by a verified current market capitalization

Non-Permissible IncomeZoya’s public page states Twilio “has not reported any interest income” for fiscal 2025 and cites revenue of $5,067,220,000, which matches the 10-K exactly; however, the 10-K’s own XBRL data tags $70.6 million of investment/interest income for fiscal 2025 that Zoya’s page does not mention. Computed independently from the filing: 70.6 ÷ (5,067.22 + 70.6) = 1.37% of the combined total, below the 5% threshold both providers cite, but flagged here because Zoya’s stated basis for its verdict omits a disclosed figure

Business ActivityCloud communications APIs (messaging, voice, email) and a customer data platform. The 10-K’s description of the business, its products and its risk factors was searched for lending, credit products, consumer financing, insurance, gambling and alcohol-related activity; none was found

Screening BasisAAOIFI Standard (per Zoya’s and Musaffa’s stated methodologies). The two providers cite different report-basis dates (Zoya: fiscal year ended December 31, 2025; Musaffa: a 2026 second-quarter report), so their agreement is not necessarily on an identical time base

Last ReviewedZoya last updated September 2026; Musaffa last updated August 13, 2026. Both pages were read on 2026-09-23; figures were not independently re-verified beyond the checks stated above

This snapshot is a screening summary for research purposes, not a certification of Shariah compliance and not investment or religious guidance. It reflects two third-party providers whose stated bases differ in date and, on one line, in completeness; market-capitalization-based ratios are marked “requires verification” above because this page does not have a verified current market-cap source. Confirm the latest status directly with Zoya, with Musaffa, or with a qualified Shariah adviser before relying on any compliance conclusion.

Key Investor Considerations for Twilio Inc.

Potential Strengths

Revenue of $5.07 billion in fiscal 2025, up from $4.46 billion in fiscal 2024 and $4.15 billion in fiscal 2023 (company-reported)
First full year of GAAP operating profit ($157.8 million) and net income ($33.8 million) in fiscal 2025, after losses in fiscal 2023 and 2024 (company-reported)
Free cash flow (non-GAAP) of $945.4 million in fiscal 2025, up from $657.5 million in fiscal 2024
No customer organization accounted for more than 10% of total revenue in fiscal 2023, 2024 or 2025
Cash and short-term marketable securities of $2.47 billion (calculated) against long-term debt of $992.3 million at December 31, 2025, and an active $2.0 billion share-repurchase program

Material Risks

Recency of profitability: fiscal 2025 is the first GAAP-profitable year in this data range; sustaining operating and net income growth is not guaranteed
Revenue concentration in one product line: Messaging was approximately 57% of fiscal 2025 revenue (calculated), so demand or pricing pressure in messaging would have an outsized effect
Geographic concentration: the United States was 64% of fiscal 2025 revenue (reported)
Segment-reporting change: Twilio moved to a single reportable segment starting in the third quarter of 2025, which reduces the granularity of segment-level financial disclosure available to investors going forward
Competitive and margin pressure: gross margin moved from 49.2% (FY2023) to 51.1% (FY2024) to 48.9% (FY2025), a non-linear pattern investors may want to examine further
No dividend: Twilio does not pay a dividend, and returns to shareholders depend on share-price appreciation and the share-repurchase program rather than a cash yield

Frequently Asked Questions

What does Twilio do?

Twilio provides cloud communications APIs for messaging, voice and email, plus a customer data platform called Segment, that let developers embed communications and customer-engagement features into their own software, according to its fiscal 2025 Form 10-K.

On which exchange is Twilio listed?

Twilio’s common stock trades on the New York Stock Exchange under the ticker symbol TWLO, as stated on the cover of its 10-K and shown in the SEC’s ticker and exchange listing.

Does Twilio have two segments, Communications and Segment?

Not anymore. Twilio historically discussed “Communications” and “Segment” as its two lines of business, and Twilio’s fiscal 2025 10-K still uses those names to disaggregate revenue by product line. But starting in the third quarter of 2025, Twilio’s chief operating decision maker concluded the company operates in **one operating and reportable segment**, comprising the whole consolidated company. “Communications” and “Segment” are product-line labels, not reportable segments, as of this filing.

Is Twilio profitable?

Twilio reported its first GAAP operating profit and net income in this data range in fiscal 2025: operating income of $157.8 million and net income of $33.8 million, after operating losses of $53.7 million (fiscal 2024) and $876.5 million (fiscal 2023).

Does Twilio pay a dividend?

No. Twilio does not pay a dividend. It returns capital to shareholders through share repurchases: in January 2025 the Board authorized a $2.0 billion share-repurchase program, of which approximately $854.6 million had been used by December 31, 2025. Confirm current terms on Twilio’s investor relations page.

What is Twilio’s largest revenue source?

Messaging was Twilio’s largest product line in fiscal 2025 at $2,878.3 million, approximately 57% of total revenue (calculated), followed by Voice, Email, Other communications products, and Segment.

Is Twilio stock currently Shariah compliant?

Zoya screens TWLO as Shariah-compliant (last updated September 2026) and Musaffa classifies it as HALAL with a B- rating (last updated August 13, 2026), both under AAOIFI-based methodologies. Zoya’s own page states the company has no interest income, which omits a $70.6 million figure disclosed in the 10-K; the market-capitalization-based ratios are not independently verified on this page. This is a screening summary, not a compliance certification — check a current, named screening source or a qualified Shariah adviser before relying on any status.

Conclusion

Twilio is a cloud communications and customer-data-platform company whose fiscal 2025 revenue of $5.07 billion and first full year of GAAP profitability (operating income of $157.8 million, net income of $33.8 million) mark a turn from the operating losses of fiscal 2023 and 2024. That profile is balanced against concentration in a single product line (Messaging, approximately 57% of fiscal 2025 revenue) and in the United States (64% of revenue), a segment-reporting change that reduces future disclosure granularity, a non-linear gross-margin trend across the three years shown, and the fact that sustained profitability has only a one-year track record in the data reviewed for this page. The tools on this page — charts, financials, technical indicators and news — support ongoing research into Twilio, but they do not replace a review of its official filings or independent financial, legal, tax or Shariah advice.

This page is informational and is not investment advice, a recommendation to buy, sell or hold any security, or a prediction of future returns. See SaGeminieTech’s Disclaimer.

Twilio Inc. (TWLO) – Company Overview, Business Model & Stock Analysis